Policy
Refund & Cancellation Policy
This policy applies to programs purchased on POSH Certifications by Ungender.
No refunds on self-paced programs
POSH Certifications programs are self-paced digital programs. Once a payment is made, the enrolment is final — there is no refund, cancellation or transfer. This is stated at checkout and you acknowledge it before completing your purchase.
The one exception: no learning established by assessment
If a learner is extremely dissatisfied with a program, and the pre-learning (baseline) assessment and the post-learning (final) assessment together establish that no learning took place on the learner's part, a refund may be processed. This is assessed case by case against your own recorded assessments, and the decision of Ungender is final.
Expert consultations
Consultations are optional and included in the Expert-Guided enrolment. You can reschedule a booked consultation up to 24 hours before its start time through the booking link. Missed consultations without notice may not be rebooked. Consultations have no separate cash value and are not refunded individually.
How to request a refund
Write to us through the Ungender contact page with your registered email, the program name and the payment reference, explaining your dissatisfaction. We will review your baseline and final assessment records to determine whether the no-learning exception applies. Approved refunds are processed to the original payment method, usually within 5–7 business days, subject to your bank or payment provider.
Frequently asked questions
Is there any refund if I change my mind?
No. These are self-paced programs and once a payment is made, the enrolment is final — there is no refund or cancellation.
When does my 30-day access begin?
Only when you click Start Program — not at the time of payment.
Can I get a refund if I learned nothing?
Only in one situation: if you are extremely dissatisfied and your pre-learning and post-learning assessments establish that no learning took place on your part, we will review your case and may process a refund.
How is 'no learning' determined?
By comparing your recorded baseline (pre-learning) assessment with your final (post-learning) assessment. If the two together show no learning occurred, the exception may apply. The decision of Ungender is final.
Can I transfer my enrolment to a colleague?
Enrolments are personal and tied to your account and are non-transferable.
Can I extend my access period?
Write to us before your access expires and we will consider the request.
What if I fail the final assessment?
You have up to three attempts. Not passing the assessment is not grounds for a refund.
Is GST refunded too?
Yes. An approved refund includes the GST charged on that payment.
How do I reschedule an expert consultation?
Use the reschedule option in your booking confirmation at least 24 hours before the session.
Still have a question? Contact Ungender.